Merchandise delivery policy

We want to make sure your commercial plumbing purchase is completely satisfactory. With that goal in mind, here are a few guidelines to go by in taking delivery of commercial plumbing products purchased from this site.

Firstly, please, DO NOT sign the freight bill until you have:

Inspected the carton / merchandise for damage.
Notated any damage on the freight bill.

After you have completed these two critical steps, your options are to:

Sign the freight bill.
or
Refuse the merchandise.

Damaged Goods
(Note: Please keep the merchandise and the original packing!)

If damaged merchandise was delivered by UPS:

Alert the delivery driver to the damage.
Call UPS at 1.800.742.5877 to file a claim.

If damaged merchandise was delivered by another LTL (less-than-truckload) freight carrier:

After you have notated the damaged product on the freight bill, keep a copy of the freight bill and request the driver to give you the phone number of the freight line, so you can file a claim.
Follow their instructions. They will work with you to resolve the claim.
Contact us at 1.866.977.2537 to order a replacement product or go online and order.